When we communicated with the representative, we mentioned that my sister is eager to know when her treatment will begin. She has been informed that she cannot start until the insurance is approved, which may take about three weeks, overlapping with the early part of March. We need to adjust our appointments and were told there would be no charge if we canceled within 24 hours. Since we spoke around 2:30 PM, we are within that timeframe and expect this to be honored. Additionally, the refund policy indicates that refunds are permissible for medical reasons. Sent from my device.
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