I ordered a Christmas advent calendar for my daughter. The service claimed it was delivered on two separate occasions, but the post office confirmed that was not possible. They conducted a geo-tracking search and found it was never at their office in my area. The post office suspects the tracking number was stolen, which makes sense since the number changed multiple times during shipping.
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We believe that everyone has the right to have a happy life, and we believe even small surprises can light a day.