I had an extremely disappointing experience with FareHarbor, specifically while dealing with their Sydney office and representative Nicolas Lima Ferreira.
After the initial demo, I was assured that our booking platform would be up and running within two weeks. Based on that commitment, I scheduled appointments and planned my operations accordingly. Unfortunately, things did not progress as promised.
There were multiple occasions where meetings were scheduled, but there was no attendance and no prior notice. I followed up by email and received no response for days. When I finally did receive a reply asking about availability the following week, I confirmed immediately — yet again, there was no follow-up and no attendance.
I contacted the call centre three separate times and was told that my message would be passed on. Despite this, I never received a return call. I also emailed customer service twice over a three-week period and received no response at all.
Due to the lack of communication and support, I was unable to operate my business properly during this time. The situation felt completely unprofessional and left me extremely frustrated. I have never experienced such poor service from any company before.
In the end, I engaged another booking platform provider, and they completed the entire setup in just one day — something that I had been waiting weeks for with no progress.
I hope this feedback is taken seriously, as this experience has caused unnecessary stress and disruption to my business.
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FareHarbor is the leading booking platform built specifically for tour, activity, rental, and attraction operators. Trusted by over 23,000 businesses worldwide, our powerful all-in-one solution helps operators sell, manage, and grow their experiences across every channel—online, in-person, and through distribution partners.
Unlike generic booking software, FareHarbor is purpose-built for the experience industry. Our platform streamlines operations with features like real-time availability, smart resource allocation, integrated payment processing, and advanced reporting. Whether you're taking bookings at the counter or through your website, FareHarbor makes it easy to keep everything running smoothly.
What truly sets us apart is our dedication to your success. We provide unmatched support with a global team of over 120 experts available 24/7, along with optional services like high-performing websites, performance marketing, and API integrations. Our platform empowers you to increase revenue, eliminate manual work, and deliver seamless guest experiences—all while scaling your business efficiently.
At FareHarbor, we believe your time should be spent creating unforgettable experiences, not managing bookings. Discover how we can help grow your business by scheduling a free demo today.See more
