farehutz.com

1.2
1.2 Based on 41 reviews

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kims k
DON T TRUST FAREHUTZ AND AIR CANADA

DON T TRUST FAREHUTZ AND AIR CANADA Here the continuation and the end of story :I booked a trip that was advertised as an Air Canada-operated itinerary with specific fare conditions and a confirmed price with the company FAREHUTZ . Payment was completed based on that offer.Only after payment, the agency informed me that:- the return flight now included a connection instead of being nonstop,- checked baggage was no longer included,- and a significantly higher price was required.When I contacted Air Canada, they stated that they have no visibility into what was advertised by the agency and cannot assist or intervene, even though their flights and branding were used to sell the trip.The result: the customer bears the full risk, with no effective recourse.This experience has led to a complete loss of confidence in Air Canada, and I will avoid booking with them in the future unless stronger consumer protections are in place.This leaves consumers unprotected and without meaningful recourse.Until this changes, I will not travel with Air Canada again.

1
Date of experience: Nov 19, 2025

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