I put down a £99 deposit on Farlan Automotive's website to reserve a car, which was then listed as reserved both on their site and Autotrader. The next day, having not heard from them, I called and was promised a callback that never came. I even rearranged my work shifts and started arranging insurance in preparation to collect the car.By late afternoon, with no word from the dealership, I reached out via WhatsApp, only to be told hours later the car had been reserved by someone else before me and another after me. They promised a refund within 3-5 working days, but here I am over a month later, still waiting for my money back. Despite multiple follow-ups, I've been given a runaround with excuses ranging from issues with Stripe to needing management intervention for the refund.It’s been a very disappointing and frustrating process, and at this point, it feels akin to being scammed. I strongly advise against making any reservations with Farlan Automotive as there’s no assurance on when, or even if, you'll ever see your money again.Update - Now at 5 weeks and still waiting for the refund.
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Here at Farlan Automotive, we pride ourselves in our extensive range of second hand used cars.
Our dedicated team are here to provide the highest level of expertise and advice when finding the right car for you and are on hand for any questions you might have.
We ensure all of our cars undergo extensive checks and are maintained to the highest standard.
We offer competitive finance packages, warranty and maintenance.See more
