I started buying Farmacy products six months ago at Sephora. I was so pleased with my purchases that when I saw an Internet ad for a flash sale on FarmacyBeauty.com, I jumped. Between Sephora and Farmacy, I spent about $400 on products. Most of the products performed well but I did have a bad reaction to HONEY POTION PLUS, a facial moisturizer/skin mask, and had to go to a dermatologist for treatment. I left an honest review on FarmacyBeauty.com, recounting my experience with a 2/5 star review. I also left very positive 4 and 5 star reviews for some of their other products. The positive reviews were all published but the 2 star review was NOT published. About a week later, I submitted another review for HONEY POTION PLUS, again honestly reporting my bad experience. This review was also not published, but I did receive this email from Farmacy:“We are sorry to hear that Honey Potion did not work out for you and apologize for the reaction! If you would like to reach out cudtomer care @farmacybeauty.com for a $5.00 refund on your order as an apology from us, please do so!”I wasn’t expecting or asking for any compensation, all I wanted was that my review be published. But when I got to thinking, the offer of a $5 refund on a $60 product is laughable. If anything, they could have given me a gift card for the value of the product or chose a suitable replacement to send me. This whole experience with Farmacy leaves a bad taste in my mouth. Awful customer service and dubious published reviews have lost me as a customer.
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Farmacy Beauty's products combine natural botanicals & extracts like Echinacea GreenEnvy, Antioxidants, Hyaluronic Acid & more to rejuvenate skin. Shop Now!
