Dress took ages to arrive and when it did it had no labels and was faulty. I contacted customer service to arrange a return which they said I had to pay for. I pointed out that as the dress was faulty I shouldn’t have to pay for the return to China at a cost of around £20. They offered me 60% off which I didn’t accept as know my rights. Their refund policy says that the customer is responsible for the return unless the item is faulty but they kept refusing. In the end I took it up with my bank and applied for a charge back which was successful. If you’re reading this thinking about buying then don’t. If you’ve already bought something and it’s faulty then contact your bank for a refund.
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