I understand the need for the company to make a profit, and I accept that as players, we know the odds are often not in our favor. However, I recently received an email offering a free bonus chip, which caught my interest since I have enjoyed the platform in the past with a good selection of games and responsive customer service. I started playing one of my favorites and had some success with a few bonus rounds. But when I checked the playthrough requirements, I was shocked to find it was a 400x playthrough. Really? What is that even for? I know the company might want to respond, but I’ve decided to close my account and won’t be returning. The high playthrough requirement on a bonus chip feels like a trap for anyone who takes the bait, especially since the information about it wasn’t clearly presented. This will be my last experience here.
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