I took out a policy as to a cover trip that included guided tours, on reading the “what we pay” script it indicates and leads the buyer to believe all finances expensed by yourself will be covered in the case of cancellation, yet they include a minor script inclusion about guided tours not being included in the “what we don’t pay” clause. However they neglect to express that the coverage in which they don’t pay extends to include all moneys spent- related to the tour cost or individual money outlaid by yourself in which they heavily lean on a selling point within the “what we pay” section…This manner of masking the limitations of payout is so misleading and truthfully just another insurance company out for a money grabFurther to this once a negative review is posted they reach out and claim to be working on revisiting your case but provide no further help or resolution just adding to the emotional and mental stressing of dealing with this company. If used expect to need to liaise with the AFCA to get any help.
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