fastcover.com.au

**Attention- Disappointing that a common occurrence is not covered. Would not use again

**Attention, please read before you take out a cover so you're aware**I am someone that has gone through the claim process for a very common claim, generally.I had taken out a Comprehensive Policy (many times before) however, due to my misreadings I, unfortunately, fell into the trap of reading the positive reviews and having never gone through a claim.After my experience I can now say that I will never buy a Fast Cover insurance again, as under their Trip Cancellation/Trip Delay section, they DO NOT cover "For Delays or reschedule by a bus line, airline, shipping line or rail authority unless it is due to a strike, riot, hijack, civil protest, severe weather or natural disaster." I had contacted emergency services to ask for advice and they said given the circumstances, I should submit a claim with a letter from the airline confirming the cancellation and inability from the airline to get me on another flight for another 5 days. When I had submitted my claim upon my return I was then told, that they wouldn't cover it, only when I said I was advised otherwise (provided proof) did they then do so.This is a very general and common occurrence with airlines and I was deeply disappointed to find out that when my flights were cancelled by the airline with no rebooking for another 5 days I was left with no choice but to utilise my insurance and with the added stress. Added to that, my partner was using his default credit card insurance and was covered with no problems. A credit blanket insurance covered such a common occurrence vs the Fast Cover paid for Comprehensive Insurance. Shocking, really.I have learned my lesson and will not be repurchasing the Fast Cover insurances ever again nor recommending it to anyone anymore. This is such a common occurrence that I would hope my insurance like MANY OTHERS do actually cover and give me peace of mind while overseas. I was always so focused on reading the medical side of insurances that I missed this and thought it was common practice.I warn everyone that wants peace of mind to use another insurance company unless you are willing to accept that you are not covered.TLDR: Fast Cover do not cover for Trip Cancellations or Delays by an airline (a very common occurrence) even with an exceptional circumstances being that airlines could not get me on another flight for another 5 days whereas default credit card insurances do cover, there are better insurance covers out there. Be warned.*pro tip- also worth it to pay a little more to remove excess as that helps when it comes to these claim matters.

Date of experience: Apr 16, 2019