fastcover.com.au

Not reliable when it actually counts!

I’ll try and keep this straight forward; was on holiday on a remote island of the Phillipines. Had a motorcycle accident and hurt myself pretty bad.1st thoughts - I’ve got travel insurance, surely this is one of those instances where they’ll step up and make it count. I was very wrong.The island I was on had very limited wifi as its means for communication. I had to resort to skype to call Fast cover to report incident.I wanted fast cover to organise to fly me back to Australia ASAP. I had severe muscular trauma. Instead, I got what I expected from any mediocre travel insurance company. Excuses and neglect and frustration.Losing your luggage is unpleasant and you hope your travel insurance will do the right thing without hassle to resolve the situation, but hurting yourself very badly in a country that struggles with English and is pretty restricted with regards to medical care, you pray it’s the one time your travel insurance will put the B.S aside and actually help you accomodate your condition.Fast cover failed miserably. Would another travel insurance company do it differently? Perhaps. But what’s definite is Fast Cover will leave You stranded! Not worth it whatsoever.Reply follow up: Absolutely ridiculous. And I would appreciate you resist from posting fabrications also.It was clearly explained to you my circumstances whilst I was there and moreover, you don’t get to decide if it would be adequate for me to fly or not. If I’m in a position to verbally discuss matters with you and even attend the hospital, then I’d clearly be in a position to travel out from there. This is one of many excuses you’re peddling to justify your ridiculously poor service.Additionally, with regards to my “claim”, it was explained to you umpteen times already there was no rental agreement. WE WERE ON A REMOTE ISLAND. We were only required to leave our identification with the entity and collect it once we returned the motorcycle. The back and forth emails clearly depict this was explained to you and yet, you continue to use this as yet another excuse to finalise claim.I’m very easily contactable via my mobile phone seeing that I’ve been back in the country now for weeks. So again, enough with the fallacies.I want all readers to understand the position they’ll be put in if they opt to use Fast Cover. I’d take my chances with another more professional, helpful travel insurer.

Date of experience: Mar 20, 2018