fastcover.com.au

Do Not Take Out Travel Insurance with FastCover Travel Insurance, we only got 25% refund! Disgracefu

Do Not Go take Travel Insurance with Fastcover Insurance they only paid us 25% of our tickets when we cancelled due to illnessWorst Travel insurance Company! Email below is what I sent Fastcover Insurance after decision. The total amount they refunded was $957, our tickets cost a little over 4,000 total! We are out of pocket $3000. I took it further with Llloyds Insurance underwriters and they stuck with the Fastcover decision! Not even worth 1 StarI am very very distressed and upset that I am only going to receive a pittance of what we paid for the trip and this is not evenincluding the accommodation as yet. I saw on my policy that it covered up to $25,0000 for cancellations. I am not even claiminganywhere near that amount.We take out travel insurance in good faith to ensure our trip which took us a whole year to save up for that if anything unforseen happens we are covered. Typical bloody insurance company when people have said it's like getting blood out of a stone!!!!This is very upsetting especially for my sonwho has a disability. We still managed to save for our dream holiday to Srilanka to viisit our relatives and sightsee where we grew up. Shame on you FAST COVER for not giving us the full reimbursement.How absolutely disgusting that you have not even given us the refund for the airfares which were around $2000 each.How can you do this to customers. My claim was not even a huge amount. I did everything that was requested by me from Dalina including my mums medical notes from the doctor as well as the doctor filling out a form which I had to pay the doctor for completing the Form so I am outof pocket there as well. Submitted every single document that was required of me. You also failed to pay for the expenses eg purchase of suitcase and sim cards, presents with bought for relatives and the only other expense you paid tiny portion of our Visa for one person.I ask you to kindly look at our claim and have some sort of compassion and empathy for us. We were so looking forward to goingto Srilanka especially to see my dads only 2 sisters and cousins who are still living. I have not been back to Sri Lanka to visit relatives in 53 years (Since coming to Australia as a chidl) My dad passed away so it was even more special to want to catch up with his only living sisters. It was unfortunate that mum caught a virus and ended up having fluid in her lungs. My mum and her husband were fully refundedfor their expenses from whoever they were insured with so why can't you reimburse us for such a small amount !!!Destination: South-East Asia (e.g. Bali, Vietnam, Thailand)Claim Made: YesInvoice Number : CM10449 - FCL0474510Insurance Cover For: AdultClaim Resolution Time: 1-2 monthsType of Claim: MedicalClaim Date: December 2023Policy Number : CM10449

Date of experience: Dec 20, 2023