I reserved a luxury vehicle through the service's website, expecting a specific model. However, when the car arrived, it was a different version than what was advertised and what I ordered. I promptly provided them with screenshots that confirmed the original listing. Rather than addressing their error, they refused to take responsibility, insisted it was 'the same car,' and only vaguely promised a future discount that never materialized. To add to the frustration, the website description was altered afterward, and I was asked to submit proof once more. There was a lack of accountability, no compensation offered, and the customer service was very disappointing. The advertising was misleading, and the overall handling was unprofessional. I would not recommend this service.
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