Had a very very poor service on my last order with their customer service team. I was then contacted a few weeks ago from one of their agents, from a different website (my last order was placed with discount sticker printing, I was contacted by fast labels, same company) asking me to give them a second chance, was promised all sorts, told that they had changed their response times and how their customer service team worked. Also told that they do a price beat. Their footer states:PRICE BEAT GUARANTEE – If you’ve found a lower price elsewhere, show us and we can beat it. Don’t go straight to a different supplier, as we could give you an even lower price on the same day. No special terms or conditions. Gave them a price beat, was left ALL DAY chasing for answers from them, to then be told 'oh no sorry we can't do it!' It's not a UK company. YES IT IS. UK branch, UK vat number, UK address, UK phone number. You would think after the poor service they gave last time, they would at least try! The price beat is a poor gimmick, that left me with a day wasted, and a very poor excuse as to why they wouldn't do it.a) contacted ME and asked me to come back to them and informed me of the price beatb) Left me ALL day chasing this to then tell me no you can't do it.c) Make false claims on their footer and you websited) Treating a customer like this, who had very very poor customer service before, then contacted me to ask me to come back, waste my time and then tell me you can't do anything anyway.Then I asked for a manager to contact me, no response, surprise surprise!NEXT STOP TRADING STANDARDS
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We are one of the fastest growing UK label printing companies, and we supply labels to thousands of business and product manufacturers across the UK.
We specialize in self adhesive labels for bottles, packaging, food products and other business uses.
