I’ve left multiple 5* reviews for fast labels and have previously only had good experiences with them. This is the first time something has gone wrong with any of their prints but I was quite shocked at their response. Firstly they’re not fast anymore. Mostly because they’d been providing such good service in the past I imagine, but they either need a name change or to increase capacity. Not such a big deal, of course, but does make the service less valuable than it once was. BUT now my trust of fast labels has evaporated with my most recent experience: they printed thousands of labels of a number of different types for my business and one type came back with the colours totally off. The proof looked perfect, but the labels looked nothing like the proof. After a thorough investigation (over a week) into why this was the case they tried to charge me 50% to reorder the labels THAT THEY PRINTED WRONGLY! I refused that of course and stated they needed to print the labels again correctly for free and send them to me, which they did tbf, but my trust in them has gone. How can you accept it’s your fault then expect the customer, whom has already been extensively delayed by the wrong labels being sent and an investigation, to foot half the bill???!!(Or likely their entire bill and probably still a small profit for them thinking about it!)Nope. Sorry once-fast labels but that is no way to treat a (previously) loyal customer.So disappointing.
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We are one of the fastest growing UK label printing companies, and we supply labels to thousands of business and product manufacturers across the UK.
We specialize in self adhesive labels for bottles, packaging, food products and other business uses.
