When I called for a quote I asked the question regarding how much I would be charged for call out. I asked this to determine how much I would be charged I was told £49.50 for the labour, this would increase if the job needed parts and the investigation uncovered additional work. The engineer took the door apart, called in and got a quote for £450. Said I can't do today to then which was told there was a £99 assessment fee on top of the labour fee. Essentially a Call Out fee just rebranded in another name. Am I paying labour for him to assess - I'd say so, and therefore why am I paying the Assessment Fee which was not disclosed up front. Less than transparent. Called to discuss. Then cut off and now unable to get back through. Will take the business elsewhere. Disappointed!
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