Emailed them all the information they requested so we could find out what the charge was on our company bank account. Received a useless generic response asking for more information. Still had no reply even when we provided additional information like the reference/order number. Will be lodging complaints with their web host and domain regulator for fraudulent activities. Avoid dealing with Fast Spring at all costs.**FAST SPRING** if and when you reply to this feedback, DO NOT just write a generic response saying blah blah blah like you have done with every negative review below. Read the emails properly that I and your other customers have sent you and then provide a proper response to our emails in a timely manner. Customer support industry standard is email replies within 24-48 hours, not weeks or months or not at all.
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We value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions.
FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK.
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