I had a remarkable experience with the support team of the company. I recently bought a software product that unfortunately had major technical issues and failed to function as intended, which is crucial for its use. Even after presenting clear technical proof of the problem, the customer service from the developer was unhelpful and refused to find a solution, citing a strict 'all sales are final' policy. Thankfully, the company, acting as the Merchant of Record, intervened. They addressed the matter with complete professionalism, evaluated my case, and facilitated a fair resolution by issuing a refund. For anyone in music production, I strongly suggest purchasing through platforms that utilize this service. They provide the assurance that you won’t be abandoned if a developer’s product does not perform as promised.
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We value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions.
FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK.
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