I've had my Fiat for 4 years and every single time I've had to deal with FCA Group around the finance I have been directed to their 'self service portal' which I always have to re-set my password for and can only get into one time in ten. I've tried to phone multiple times and have waited between half an hour and an hour on the phone, giving up multiple times. I'm now within one month of handing my car back (no way i'm going to keep it) and can't get hold of anyone or access their portal. Customer service is extremely poor, they need to take a good look at themselves and re-prioritise their customers.
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