Company has non-existent customer service. Called to get a certificate of compliance for import purposes. Took Ford a 5 minute phone call and 24 hours to provide one. We’ve been a week and a half with Dodge, can’t speak with anyone who can do anything, information on our file is wrong (first and last name), even after three calls to correct it. Team that actually handles this says email only, but their emails are unintelligible and are asking for private documents like copies of immigration visas. The employees on the phones will not allow you to speak to a supervisor or to the import department. I can see that the call center workers are trying very hard to be as sweet as sugar, but FCA has hamstrung them by not allowing anyone to contact anyone that knows or can do anything. A vehicle manufacturer that is this bad at setting up systems probably should not be making my family’s vehicles anymore.
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