Ordered some overshoes that were advertised as waterproof. When they arrived they clearly weren’t going to be waterproof so I emailed them. They admitted it was a mistake on their website which they would correct. They told me to send them back (at my expense) and sent me a link to some other shoes that were waterproof. The link was for a pair that said water resistant so I just asked for a refund and a refund of my postage costs. They refunded my order but not my postage. Terrible communication, as a first time customer I wouldn’t recommend or use them ever again. Use Planet X instead.
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