After ordering a size too small of a pair of cycling gloves (which were delivered to me next day) I reordered a correct sized pair and returned the ones that were the wrong size . There was a delay in recieving the new ones and after having a Live Chat on their website with a gentleman called James, telling him the new pair had not arrived (it was 6 days since sending the first pair back) he apologised and said there had been minor renovations happening at FDX - he personally made sure that the new pair were sent to me that day and I recieved them the following day. He also gave me a small refund. Excellent customer care...oh, and excellent cycling gloves (my second from FDX).
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