Whilst I have no doubt this course holds valuable content for many It is important to express my experience. I recently enrolled in a fear of flying course offered by EasyJet Fearless Flyer. While the course content may be valuable, my experience was unfortunately marred by a strict deferral policy and a lack of understanding regarding customer needs. I requested to reschedule the course to a later date due to personal reasons. This request was denied, despite the course still having availability. The company claims this adheres to their terms and conditions, but such inflexibility creates unnecessary friction with customers. To be clear I would have more than happily paid a deferral fee. I tried to explain my need for additional time, but Mark from FF repeatedly focused on irrelevant details and dismissed my concerns. I attempted to reach an amicable solution, but he was adamant that I was in the wrong and refused to concede any ground.The response to my initial negative review focused on the fact that I did not complete the course as originally planned and sought alternative solutions. While I did explore other therapy options, my decision to defer the course was genuine and separate from these efforts. Ultimately, I believe a more accommodating approach to deferral requests would foster a more positive customer experience. Had my request been considered, I would have likely completed the course and provided a positive review. I have no doubt the business will respond at length to this review as Mark has been very passionate in our exchanges but given the level of customer care I experienced and how I was made to feel I believe it was important to share my perspective on the matter.
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The easyJet Fearless Flyer course has been helping people overcome their fear of flying since 2012. The course offers online and live course solutions with dedicated Experience Flights in a full crewed easyJet aircraft with the benefit of a captain's commentary throughout the journey.
