I made two payments back in May 2025 and I still waiting for one of my deposits (10,000) to be refund to my credit card. This company has a terrible website, no one answers your calls, or of you are lucky someone called Emma will tell you same excuses over and over. I emailed Federa many times about my refund for the 10,000, no money back then I disputed the charge with my bank and the dispute was canceled because Fedra required customers to wait 30 days or more for the refund, something doesn’t make sense because they refund me the charge for 300, but not the 10,000. I am contacting federa many times on the website asking for the 10,000 refund and now the excuse is because their financial institution didn’t notify them my dispute is canceled. Today is October first and I don’t have my refund. It is unfair how Fedra is using refundable deposit from customers. If you use Federal chat in the app you will have same answers and excuses but no help. Please don’t trust Federa to do anything about auctions.
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