After two months, the funds from our transaction have still not been refunded. Communication has been extremely poor. Emails go unanswered, and there is virtually no transparency about where the money is being held.
We have repeatedly asked for proof that the funds are being kept in a segregated escrow account, but no documentation has been provided.
Customer service is essentially one person who claims to be the manager. We are repeatedly told “the money will be wired today”, yet the wire never arrives and no confirmation is ever sent.
At this point the experience has been extremely frustrating and concerning. Two months without a refund and without clear documentation raises serious questions about how client funds are being handled.
Proceed with caution.
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