They said I had a problem with customs form sending packages from PT to Japan. Held my shipment for 8 days. Their responses were not at all helpful in explaining the problem. Sometimes days between emails. I got they impression they weren't really interested in helping me and got pathetic sense of power by making me wait. Finally told me the problem. I filled out new customs form. They sent to Japan (via Spain, France, India and China). In Japan the Fedex and customs people were cool and told me that they couldn't use the form provided by fedex PT, but they did have a copy of my original customs form and that worked for them. Fedex PT is full of functionarios (dysfunctionarios) that do the bare minimum to keep their jobs. They only follow rules and don't care about the quality of service.
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