My account has been blocked for no apparent reason.The ‘Contact Support’ button that appears under ‘Account Blocked’ did not lead to anyone responding to my enquiry for an explanation. After a week of waiting, nothing happenedAfter much digging around online, I emailed FEELD support.And then the lies began;‘Our Members are incredibly important to us – you are why Feeld exists. Thank you for your continued patience and understanding as we work on making things right.’Every couple days a request appeared; check my version of FEELD is the latest; send a photo (I don’t have a photo of my face on my profile… so pointless); send the email address I used to sign up with.Each time I responded promptly. Nothing happened.The only consistent sentence I am sent is this:‘Our Members are incredibly important to us – you are why Feeld exists. Thank you for your continued patience and understanding as we work on making things right.’This is not true.What is true, is that you have taken my yearly subscription, offered a buggy app that repeatedly kicks one out of conversations, shows an incorrect thread of conversation that does not update in real time, doesn’t show pictures that have been sent between users, or the app is frequently ‘down’ for days on end, and now FEELD blocks accounts for no reason and has no customer support to resolve the problems the app itself creates. I have tolerated this for two years as a Majestic Member as despite FEELD’s unreliability I do meet interesting people and it is my go to dating app.However this is the last straw. My account being blocked for no reason and no explanation and poor customer support has soured my experience. I have cancelled my subscription and will not be returning to FEELD in the near future. Two guys I recently connected with and was interested in pursuing our conversation and meeting have probably disconnected from me as a result of this block or they just think Iam rude and ghosted them. Thanks a bunch.Please get your act together FEELD or you will lose more users than have commented here.I am no longer a FEELD fan as I am disappointed and furious with how I have been treated. I am paying for a service you are barring me from using. I want the block removed frommy account, a refund for the period of the block, an apology and an explanation as to how this happened.None of these requests are unreasonable. For me to pay for a service I am not receiving is unacceptable and illegal. Your customer service is appalling.
Claim your business profile now and gain access to all features and respond to customer reviews.
