My first order was delayed by 15–20 days after I had already waited 4 days for delivery. The company blamed the manufacturer for the delay. Since I was traveling within 20 days, I asked for a refund so I could buy the same lens elsewhere, but was only offered store credit.I then ordered an alternative lens, even though it didn’t exactly match my prescription. That order also wasn’t delivered within the promised timeframe and is still undelivered well past the expected date. I was told a supervisor would call me back, but I may have to wait up to 48 hours.Overall, this has been a very frustrating experience, and I have lost faith in FeelGood’s service.
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