I had a similar experience to many on here. Item was "dispatched" but tracking never updated. After 5 days I contacted to ask to cancel my order, but was told it cannot be calcelled as its "shipped" (tracking info still said waiting for details). After another week or so, still no delivary, still not tracking update. This made me question the general compliance and safety of the item. Clarly they come directly from China looking at the currier serive they chose. I asked for another update and put some questions to them about manufacuting location, factory competance and product compliance, but got no reply. Still, after 1 month, nothing has arrived. To be honest, I am glad, as i feel its likely cheap and dangerous probably using artificial chemcial flavourings rather than cleanly extracted essential oils. Eventually PayPal refunded me, no tanks to the HÜM scammer team. I would advise to avoid. I placed an order with FÜM instead. More expensive, but vastly superior. It arrived THE NEXT DAY. FÜM know how to oporate.
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At HÜM, we’re on a mission to help people quit smoking and vaping — without nicotine, vapour or frustration.
Our device is a natural, hand-held ritual powered by 100% natural essential oils, designed to soothe both the mind and body.
No smoke. No chemicals. No side effects.
Each HÜM stick is carefully engineered for satisfaction — with a weighted feel, adjustable airflow, and a subtle fidget function to calm cravings both mentally and physically.
Backed by real lab testing, EU safety standards, and used by thousands across the UK, HÜM has become one of the most trusted alternatives to help break free from harmful habits.See more
