Honestly, where do I start. So the product itself is literally a metal straw. That’s it. And like a fool, I spent £65 on it. But the 30 day guarantee made me feel better about the purchase so I got it. Anyway it arrives and becomes clear that it’s just a metal tube so I asked to return it. They refused for the first 30 days so I’d get the full use of the 30 days, despite me reiterating that it was awful and I didn’t want it. So 30 days rolls round, and I get to return it. The return address is in France. Tracked delivery required. At cost of the buyer. It arrives, customs fees payable. Hüm insist they’re not due because it’s a return and that they’d deal with it. They then rejected the delivery attempt and it’s been sat at a postal office for 15 days. Now I’m being ghosted. Granted, it’s not a huge amount of money but I’m now without the money and the product. Awful company and worse item.
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