SCAM COMPANY!! After receiving I knew the product was not satisfactory. The cores smell strong but when you use the device it’s very faint, barely could taste it. I tried to return after trying to give it a go and was refused a refund until the trial period was over. Once it was over I returned, following their guidance of it needing to be clean I gave it a good clean but the they charged me for the FREE cleaning kit even though I had to use it to clean it and therefore it was dirty and not able to be included in the box. I then was deducted for the FREE cores (free means not chargeable and cannot charge at a later date if deemed free) most were returned anyway as I knew the product wasn’t for me and advised on the website to seem to be a simple worry free refund process. The device was not good, not worth the money and the customer service is dreadful and patronising. Honestly better to quit without this device, it’s literally a waste of money. The customer service have an answer for everything and aren’t able to take responsibility for the disappointing product, do not have any customer care skills and quite frankly are a scam product. Wish I had read the reviews properly, avoid at all costs!! Their refund policy is diabolical and contradictory to itself. Please just avoid at all costs. If you want to try it just take a straw outside and inhale, it will be exactly the same!
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At HÜM, we’re on a mission to help people quit smoking and vaping — without nicotine, vapour or frustration.
Our device is a natural, hand-held ritual powered by 100% natural essential oils, designed to soothe both the mind and body.
No smoke. No chemicals. No side effects.
Each HÜM stick is carefully engineered for satisfaction — with a weighted feel, adjustable airflow, and a subtle fidget function to calm cravings both mentally and physically.
Backed by real lab testing, EU safety standards, and used by thousands across the UK, HÜM has become one of the most trusted alternatives to help break free from harmful habits.See more
