Terrible and misleading product, company massively misleads consumers and you will be charged despite 'money back guarantee'. Ordered this and was lured in with the claims of being safe and tested to EU standards. Should have done more research before ordering because I later found out these are both produced AND TESTED in China. I have zero faith in product safety testing done in China for something that will be inhaled. This info is not on the company website anywhere. Very misleading. You can get money back in within 30day window BUT you will pay return delivery, which seeing as Europe distribution centre is in France, it will cost minimum £9 from UK. Don't get suckered in like me, run a mile.An update based on Hum's response.As I stated previously, the fact that they don't explicitly state manufacturing is in china is misleading. Why not just state it explicitly on the website? I would be incredibly easy to write a few lines of text. The fact they want to hide it speaks volumes. Just because China makes the world's tv's doesn't mean i trust it to make things that will be inhaled, there are plenty of reports of issues with some products in China failing to meet EU standards with regards to toxic elements, and that's for products that won't be inhaled into the body. But the issue is not just the manufacturing but also the TESTING is done in China. Again, hum don't state this explicitly, but why not? Why not just say on the website 'all our products are manufactured and tested in China to EU standards'. Then let the consumer decide if this is acceptable. Again, speaks volumes that they avoid saying it.I spoke with paypal and the only reason they ruled in hum's favour is they don't actually have a dispute option for misleading claims, it's only if the product isn't as advertised, so you order an HD tv and it comes not HD. Misleading advertising they do not investigate. I could have gone through my bank as they do investigate misleading claims, but by that stage I wanted this over and done with.As far as cost returns, I estimated the cost on post office calculator and it said 5.80, but when i went to the store they told me I had estimated incorrectly and it would be 9. So that's the price you'll pay in uk to return the product. Overall, a bad faith response to my review from a bad faith company. Again, run a mile.
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