We had a new boiler and heating system installed by Feenstra in December 2024. From the first months after installation, the boiler kept losing pressure. Feenstra technicians visited several times in 2025. They were always polite, helpful and professional, and I really appreciate their attitude and the time they took during each visit.However, the problem has never been solved. Each time the boiler was refilled, but no diagnosis was made. Recently, Feenstra informed us that the issue is probably a “hidden leak” in the pipework, but they have not provided any written explanation of which tests were performed, what was ruled out, or how they concluded that the boiler or installation are definitely not the cause. I have repeatedly asked for this information, especially since the installation is still under warranty, but customer service has not been willing or able to provide any documentation other then work reports.I have now had to file an official complaint just to understand how this conclusion was reached. It is very frustrating to be told to hire an external leak detection company an pay for it, without receiving any technical report from Feenstra themselves especially as we are in the warranty period.I hope Feenstra improves transparency and supports customers better when something goes wrong with a new installation.
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Feenstra voorziet u van techniek die bij u past. Vervolgens kunt u erop rekenen dat die techniek goed blijft functioneren, dankzij regelmatig en betrouwbaar onderhoud. Als het er écht op aankomt, bij een storing of reparatie, is het goed om te weten dat u Feenstra overal in Nederland kunt vinden. Ook bij u in de buurt. Daardoor zijn we snel ter plaatse om u uit de problemen te helpen.See more
