At the contract signing stage, things started to get strange. The company's website states that when subscribing, a one-time fee of €75 is required for inspection and related work. Additionally, I received an email confirming that €75 was a one-time payment at the beginning of the contract.Here’s what actually happened: Technicians arrived, conducted the inspection, and handed me a document to sign where the €75 inspection fee was listed twice. They also informed me that a second visit would be necessary because a part of the ventilation system needed to be replaced, and they didn’t have the required parts.A week later, another technician arrived, replaced an old plastic pipe with a new one, and secured it with brackets. After this, I received an invoice that included not only the €75 but also charges for materials and the additional visit. At no point was I informed that this would incur extra costs.When I reached out to customer support, they explained that the invoice included materials. I replied, agreeing that materials should be charged, but I requested the removal of everything except the €75 fee and the material costs. In response, I was told that second visit was not covered by the one-time payment.Be cautious when working with this company.
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Feenstra voorziet u van techniek die bij u past. Vervolgens kunt u erop rekenen dat die techniek goed blijft functioneren, dankzij regelmatig en betrouwbaar onderhoud. Als het er écht op aankomt, bij een storing of reparatie, is het goed om te weten dat u Feenstra overal in Nederland kunt vinden. Ook bij u in de buurt. Daardoor zijn we snel ter plaatse om u uit de problemen te helpen.See more
