If you want a reliable company with good customer service and communication then I would recommend that you stay well away from Feenstra. In Dec we contacted Feenstra to provide a quotation on fitting a new boiler. A mechanic arrived and carried out an assessment. Although extremely overpriced, we arranged a date for the work to be carried out on the 7 Jan 20. In the morning of the 7 Jan I received a phone call from Feenstra stating that there mechanic had called in sick. ( They only have one mechanic?) I arranged another day off work and another appointment on the 14 Jan. The workmen were supposed to turn up at 0830. They turned up at 0730. After a quick assessment they told me that they could not carry out the work because of an issue with our chimney. They then told me that they would contact their manager who would call me back later that that morning. After waiting 3 Hours, no call back was given. I then called their head office to find out what was going on. I was assured that someone would call me within the hour. Despite giving them my details and a mobile number to call, no call was received. After another two hours, still no response. By this point, enough was enough. I phoned the head office and instructed them to cancel the Job. I will now have to find another company to carry out the work.
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Feenstra voorziet u van techniek die bij u past. Vervolgens kunt u erop rekenen dat die techniek goed blijft functioneren, dankzij regelmatig en betrouwbaar onderhoud. Als het er écht op aankomt, bij een storing of reparatie, is het goed om te weten dat u Feenstra overal in Nederland kunt vinden. Ook bij u in de buurt. Daardoor zijn we snel ter plaatse om u uit de problemen te helpen.See more
