I gave very detailed instructions about my central heating boiler. I told them right away that a part needed to be replaced. Still, at Monday a mechanic arrived and did not know this...?Then I made a new appointment with the mechanic for the next Thursday between 8:00 and 10:00. Thursdat at 9:25 there was still no one. I got worried and made a phonecall to Feenstra. They told me the mechanic was on his way. At 10:00 I made a new phonecall and was put on hold. My "on hold"-status suddenly changed to "redirect"-status and another member of the administration picked up the phone. I had to tell my entire complaint again...Then I was told that the appointment for Thursday was scheduled between 10:00 and 12:30. I told that the mechanic promised to come between 8:00 and 10:00. Then I was told that mechanics have no vote in making appointments with clients...?Really a weird company. Feenstra used to be a lot better in the past.
Claim your business profile now and gain access to all features and respond to customer reviews.
Feenstra voorziet u van techniek die bij u past. Vervolgens kunt u erop rekenen dat die techniek goed blijft functioneren, dankzij regelmatig en betrouwbaar onderhoud. Als het er écht op aankomt, bij een storing of reparatie, is het goed om te weten dat u Feenstra overal in Nederland kunt vinden. Ook bij u in de buurt. Daardoor zijn we snel ter plaatse om u uit de problemen te helpen.See more
