I switched providers and signed up for the annual heating maintenance service with Feenstra this year. I expected a routine maintenance and check-up service as the heating was working perfectly before Feenstra came. On the first visit, Feenstra technicians said there was a problem, removed some parts, and turned off the heating system, saying they would look into a repair quote. On the next day I got a call saying they could not repair the problem and that I would need to buy an entirely new heating system. In the meantime, Amsterdam hit the coldest days of the year and my family and I are patiently waiting in the cold for a new system to be installed. 6 days later (and after 10-12 calls asking for the quote and installation date), Feenstra simply tell they decline the quote, cancel my subscription as a customer, and tell me to go find someone else to repair or replace my system. My small children are literally freezing for 10 days now. I cannot believe the arrogance and utter disregard for customers. Avoid this company.
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Feenstra voorziet u van techniek die bij u past. Vervolgens kunt u erop rekenen dat die techniek goed blijft functioneren, dankzij regelmatig en betrouwbaar onderhoud. Als het er écht op aankomt, bij een storing of reparatie, is het goed om te weten dat u Feenstra overal in Nederland kunt vinden. Ook bij u in de buurt. Daardoor zijn we snel ter plaatse om u uit de problemen te helpen.See more
