I’m giving 2 stars only because the initial consultants and the installation crew were fantastic, polite, and efficient. However, the after-sales service is a complete disaster.
My 12 solar panels have been on the roof for almost 2 months, but they produce zero electricity because the office fails to finish the activation process. They don't reply to emails, and when you call, you get nowhere. The company seems too big to keep track of its own customers. To make matters worse, they are already charging me an annual service fee for a system that hasn't even been delivered in a working state!
Meanwhile, a competitor (Quatt) installed a heat pump for me, and it worked flawlessly from hour one. Feenstra could learn a lot from them about customer care.
I have just submitted an official complaint (ingebrekestelling) demanding immediate activation and financial compensation for the missed energy yield. I do not recommend Feenstra if you actually want a working system, rather than just expensive panels sitting uselessly on your roof.
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Feenstra voorziet u van techniek die bij u past. Vervolgens kunt u erop rekenen dat die techniek goed blijft functioneren, dankzij regelmatig en betrouwbaar onderhoud. Als het er écht op aankomt, bij een storing of reparatie, is het goed om te weten dat u Feenstra overal in Nederland kunt vinden. Ook bij u in de buurt. Daardoor zijn we snel ter plaatse om u uit de problemen te helpen.See more
