Great product, dismal customer service. I ordered four Q Surface Mount LEDs on December 6 to be shipped FedEx Ground (delivery in 1-5 business days). I expected a delay due to the Christmas shipping rush, but I did not expect to wait 24 days. Just to be clear, FedEx was the reason for the delay, Feniex shipped on Dec 9. I reached out to Feniex support to see if they could help and was disappointed in their response, they essentially wiped their hands of the issue once the order left their loading dock. I was told that I had to contact FedEx to determine the status and to file a claim. I could see the status of the shipment via the tracking number, and FedEx told me that the shipper (Feniex) had to make the claim. I contacted Feniex once again and gave them this information, and requested a refund of the shipping charge. This request was ignored. I requested that the issue be elevated to a Supervisor, which was also ignored. The order was eventually delivered and I’m sure that I’ll be satisfied with the hardware itself, but poor customer support for a product this expensive does not sit well with me. If I wanted to be blown off I would have shopped Chinese. I hope that I never have a problem where I need support.
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Feniex Industries provides American-made vehicle warning devices for first responders worldwide and continues to be the fastest-growing business in the vehicle warning market with over 100+ employees and 1,000+ dealers and distributors in over 30 countries.
