Recently had new windows by excellent FENSA approved installer. FENSA contacted me to ask if they could come to inspect them giving a two hour window for the appointment. I waited at the property for 2 hours and a tenant rearranged their schedule to be available to provide access.The FENSA inspector called me 5 minutes after the 2 hour window as I was driving away to say he was 30 mins away. No apology.The controller then called to rearrange the appointment and when she realised I wasn't happy, hung up.Unaccountable, inconsiderate and arrogant.
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