FENSA is an absolute waste of time. They refuse to issue a certificate because my property is not listed on the Land Registry. The Land Registry does not list ALL properties only those sold after it was set up and I have owned mine for 47 years long before the Land Registry came into being. I have tried to contact them by phone and email but the do not even have the decency to acknowledge my communications. I cannot find any information on their web site to say who is in charge or who to complain to about them. This organisation is an absolute disgrace and someone should be able to do something about them but who? It does say that they are part of the Glass Glazing Federation group but does that mean anything.I must add that I can thoroughly recommend my contractor, Yate Windows, who did an excellent job on this installation and all the otheers they have done for me over the last 30 years or more.
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