I have approached FENSA head office, repeatedly, over the last week or so requesting they confirm what the latest version of their ‘Guide for Compliance with Building Regulations in England and Wales for Replacement Doors and Windows in Dwellings’ and they absolutely refuse to confirm what version they are up to. I also asked that they send me the latest version so they sent me Edition 3 dated April 2014 which they know I am aware of. I have pointed out that there must be a later version because it refers to Building Regulations and Edition 3 will now be 6 years out of date! This is supposed to be the umbrella organisation to a whole FENSA industry and this level of incompetency at the top doesn’t reflect well on FENSA. Customer Services seems unable to answer an explicit question - what are they hiding?
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