This dreadfull company have poor customer service, not answering on emails and phones, once the phone was anwered the sound was interrupted and disconnected after short while. My windows was installed by FENSA registered company, but they never bothered to register this installation and refused when I asked to do so. I tried to register it myself on theirs website and order certificate but it is impossible. Later tried to contact FENSA directly and it is not possible also. Currently when I need to sell my flat I need a certificate. I think FENSA should be dissolved because they not meet the standards of customer service! Why government is tied with such rubbish as FENSA, it is a fraud!
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FENSA provides all the proof you need that replacement window & door installations meet Building Regulations and are registered with Local Council.
