My parcel is being returned to the seller when the lazy courier couldn’t be bothered to deliver it! (DPD) it’s on way back to fenty and I was so upset as DPD tried to blame fenty for my parcel being sent back, well, basically the courier didn’t alert me there were out for delivery with my parcel and on the 16th Nov they said they tried to deliver 3 times, I was home all day and night! No delivery and no calling card. So I got hold of DPD on their WhatsApp and they told me my parcel was in a shop about 15 mins away from mine so I walked up there ans guess what NO PARCEL! They are horrific! So I called DPD and they said your parcel has been returned to the seller as they didn’t give us your address when they sent the parcel out..why are dpd fibbing?? The label was on my parcel when you received it, so don’t blame FENTY! so I emailed fenty last night and a few times today, and unusually they didn’t get back to me so I called them and the lovely Kaylene was so helpful and this is absolutely unheard of, she refunded me completely even tho they hadn’t recieved my parcel back yet, that’s amazing!! Everytime I’ve needed fentys customer service it’s been world class. It’s actually a pleasure to need the customer service people they are that good Hugs and love from Bev, London, to all at Fenty
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