I ordered a substantial amount of products (roughly $60k worth) for a renovation last year and the service was amazing, from design services to delivery. On my current project, nothing is going very smoothly. The follow up has been spotty and slow, I have to had to re-articulate updates to the order over and over again, and one item was substituted for a discontinued item and not brought to my attention. Now, I sit around waiting for a scheduled delivery that I have no idea if it is coming or not. What a stark contrast. I am disappointed.
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