I purchased three Byrne Pendant lights (polished nickel finish) from Ferguson Home, made by Visual Comfort. Less than three years later, one of the lights failed, and I found out it can’t be repaired because it’s an integrated LED.The bigger outrage is that Visual Comfort no longer makes this pendant in polished nickel. Their only offer was to replace the failed light with one in a completely different finish — which does absolutely nothing for me. I have three identical pendant lights installed side by side over my kitchen island. Replacing one with a different finish would ruin the design entirely.To make matters worse, neither Visual Comfort nor Build by Ferguson would even consider offering a refund so I could replace all three and maintain a matching look. They’ve refused to take meaningful responsibility for their product’s failure or the fact that their design choices make a simple repair impossible.
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