We live a short distance from the local depot in the Scottish Highlands and saw bulk pallets of firewood available. We placed an order by phone with a promise of five working days for delivery; after a delay, we were informed it was out of stock and advised to amend our order. The amended order did not arrive within the promised timeframe, and only after multiple follow-ups were we told it would take longer because it had to come from England. We decided to cancel; the promised refund back to our credit card (a significant £224) never came. We pursued this and received no callbacks until we escalated the issue to the finance department. Only then was the cancellation recognized and a refund assured. We now await this. We will not use this service again, as local reputation matters greatly.
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Scotland's Leading Supplier of Solid Fuel
