Living just a short distance from the local depot in the Scottish Highlands, we initially observed a large stock of firewood pallets. We ordered over the phone, anticipating delivery within 5 business days. Unfortunately, after some delays, we were told the item was out of stock and advised to adjust our order. The revised order also missed the expected delivery timeframe, and only after several follow-ups did we learn it would take longer due to shipping from another location. Frustrated, we chose to cancel the order. Despite being promised a refund for the significant amount of £224 to our credit card, it never arrived. We followed up multiple times but received no callbacks or resolution until we escalated the issue to the finance department. Only then was the cancellation recognized and a refund promised. We are still waiting for this. Given this experience, we will not be returning to this service, as maintaining a good reputation is crucial in our community.
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Scotland's Leading Supplier of Solid Fuel
