ferrero.fr

1.6
1.6 Based on 26 reviews

...

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Tyranus
TERRIBLE. Still awaiting a refund 6 months later.

Well like so many other customers, it's been 6 months since Ferrero recalled certain Kinder products, and I am STILL waiting on a refund for the chocolate that I bought. 6 long months!!I have contacted Ferrero UK SIX times now, and have only had one response in that time. They claim that they will provide a refund, but nothing ever transpires.I am frankly disgusted with the complete lack of communication and appalling customer service. These chocolates were recalled because of a salmonella scare - Ferrero should be doing their utmost to make amends and correct the damage to their now non-existent reputation.I will never buy another Kinder product again. AVOID AVOID AVOID.

1
Date of experience: Oct 27, 2022

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