I would give zero stars if possible. I contacted company after hearing about recall of products as we bought some jkinder eggs. I was promised voucher within 28 days. Why it should take 28 days? Royal mail takes 7 days max to deliver. But never mind, I was willing to wait. Nothing came. I called them second time and same thing happened. Called third time and was advised to raise the complaint over the email. That was 3 days ago. I just read all these reviews and understand that I can just forget the refund as there are so many like me, so many that this story was even published in the Sun newspapers. What a shame and disgrace for Ferrero. I thought well of Ferrero before but not anymore.
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